Refund Policy
Refund Policy !
At Vestiio, we are committed to delivering high-quality products and an exceptional shopping experience. We understand that sometimes things don't work out as expected, and we want to make the return or refund process as easy and stress-free as possible for you. This Refund Policy outlines the steps you need to take if you’re not completely satisfied with your purchase, ensuring you have a clear understanding of how we handle returns and refunds.
Our Commitment to You :
We want you to be happy with every purchase you make at Vestiio. If for any reason you are not satisfied with your order, we’re here to help. Whether it’s an issue with the fit, quality, or simply a change of heart, we want to ensure that your shopping experience is always positive.
Refund Eligibility :
To qualify for a refund, the following conditions must be met:
Timeframe: You must request a refund within 30 days of receiving your order. This gives you time to inspect and try out your items, ensuring they meet your expectations.
Condition of Items: The item(s) must be unused, in the original condition, and with all original tags and packaging intact. We are unable to process refunds on products that have been worn, washed, or damaged after delivery.
Proof of Purchase: A valid order number or proof of purchase is required for all refund requests. This helps us locate your order and process the request more efficiently.
How to Request a Refund :
If you wish to initiate a refund, simply follow these steps:
Step 1: Contact our customer support team by emailing us at support@vestiio.com. Please include your order number, the item(s) you wish to return, and the reason for your return or refund request. We’ll respond quickly to guide you through the next steps.
Step 2: Our team will provide you with detailed instructions on how to send the item(s) back to us. Please ensure that the items are securely packaged to avoid any damage during transit.
Step 3: Once we receive the returned items and confirm they meet our eligibility criteria, we will process your refund.
Refund Processing Time :
Once we have received and inspected your returned item(s), we will process your refund. Please note that the time it takes for your refund to appear in your account can vary depending on your payment method and financial institution.
Credit Card: Refunds to credit cards typically take 5–10 business days to reflect in your account.
Other Payment Methods: Refunds for other payment methods, such as PayPal or digital wallets, may take up to 7 business days.If you have not received your refund after the expected processing time, please contact us so we can assist you further.
Refund Method :
Refunds will be issued via the original payment method used for the purchase. For example, if you paid by credit card, your refund will be credited back to the same card. If you paid through PayPal, the refund will be processed to your PayPal account.
Non-Refundable Items :
While we want to make the return process as smooth as possible, there are certain items that we cannot accept for refunds. These include:
Sale or Clearance Items: Items purchased during a sale or clearance event are final sale and cannot be refunded or exchanged unless defective.
Personalized or Custom Items: Any items that have been customized or personalized specifically for you are non-refundable, unless there is an issue with the item (e.g., defect or error in customization).
Gift Cards: Unfortunately, gift cards cannot be refunded once purchased.If you receive a defective item or if there’s an error with your order, please reach out to us immediately, and we will arrange for a return or exchange at no additional cost to you.
Exchanges :
We understand that sometimes you may prefer to exchange an item for a different size, color, or style rather than receiving a refund. If you'd like to exchange an item, please contact us within 30 days of receiving your order, and we’ll assist you with the process.Please note that you will need to return the original item(s) before we ship out the new items, and the items must be in unused, original condition.
Return Shipping Costs :
In most cases, the customer is responsible for the return shipping costs, unless the return is due to an error on our part (such as a damaged or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for items of value, as we cannot guarantee that we will receive your returned item.If the return is a result of our error, we will cover the return shipping costs.
Our Promise to You :
At Vestiio, we care about your satisfaction. If you are ever unsatisfied with a product, we are here to make things right. We want you to love every item you purchase from us, and our goal is to make sure you have a hassle-free experience when it comes to returns and refunds.
Contact Us :If you have any questions or concerns about our refund policy, or if you need assistance with a return, don’t hesitate to reach out. Our friendly customer service team is always happy to help. You can contact us via email at support@vestiio.com, and we’ll ensure you receive prompt assistance.
Thank you for choosing Vestiio! We appreciate your business and strive to provide you with the best shopping experience every time.